Refunds & cancellation
Last updated 27 July 2026
Who you are contracting with
Spectrum Enterprises (sole proprietorship) · Proprietor: Shaila S Bhavsar
Second Floor, Flat No 12, Sudarshan Apartment, Hanuman Nagar, Nashik, Maharashtra 422003, India
GSTIN 27BDXPB5801K2Z7 · support@bigvisionmarketing.in
ReviewSetu is operated under the Big Vision Marketing brand.
Spectrum Enterprises (sole proprietorship) · Proprietor: Shaila S Bhavsar
Second Floor, Flat No 12, Sudarshan Apartment, Hanuman Nagar, Nashik, Maharashtra 422003, India
GSTIN 27BDXPB5801K2Z7 · support@bigvisionmarketing.in
ReviewSetu is operated under the Big Vision Marketing brand.
Cancelling
Open your dashboard, go to Plan & credits, and choose Cancel my plan. It takes one click and does not require emailing anyone.
- Your cards keep working until the end of the period you have already paid for.
- No further payment is taken.
- Nothing is deleted. Your feedback and invoices stay in the dashboard, and you can start again later.
If the cancel button does not work for any reason, email support@bigvisionmarketing.in and we will do it for you the same working day. We will never make you chase us to stop paying.
Refunds
| Situation | What happens |
|---|---|
| Within 7 days of your first payment, and you have used fewer than 10 review drafts | Full refund, no questions asked |
| You cancel part-way through a paid month or year | No refund for the unused part — you keep access until it ends |
| Charged twice for the same period, or charged after cancelling | Full refund of the incorrect charge |
| The service was unusable for a prolonged period because of a fault on our side | Pro-rata credit or refund for the affected period |
| We close your account for something other than a breach of the terms | Refund of the unused part of the period |
| Purchased top-up credits, once any have been used | Not refundable |
| Account suspended for a deliberate breach of the terms | No refund |
Google is outside our control. We cannot refund on the basis that Google filtered or removed reviews, or that a rating did not improve. We say the same thing before you pay, on our terms page — we sell a way for your customers to write a review easily, not a guaranteed outcome.
How to ask for a refund
Email support@bigvisionmarketing.in from the address on the account, with the invoice number if you have it.
- We reply within 2 working days.
- Approved refunds are sent back through Razorpay to the original payment method within 5–7 working days. Your bank may take a few days more.
- Refunds include the GST you were charged. A credit note is issued for your records.
Changing how much you pay
Removing a shop reduces your subscription from the next billing date. Adding one increases it. Either way there is no fee for the change itself.